All Cannae branded products are warranted to the original owner against manufacturing defects in materials and workmanship for up to one (1) year.
Backpacks and Bags
By registering your Cannae branded backpack or bag here (click on here), your products are warranted to the original owner against manufacturing defects in materials and workmanship for the lifetime of the product.
Apparel and Accessories
By registering your Cannae branded apparel and accessories here (click on here), your products are warranted to the original owner against manufacturing defects in materials and workmanship for up to (2) years.
If a Cannae branded product covered by this warranty fails due to a manufacturing defect we will repair the product, without charge, or replace it, the discretion of Mission Critical Designs, LLC (MCD). Only original, unaltered and unmodified materials and workmanship are covered by this policy. This warranty does not cover damage caused by accident, improper care, negligence, normal wear and tear, or the natural breakdown of colors and materials over extended time and use. Damage not covered under warranty may be repaired for a reasonable rate and a fee will be charged for return shipping.
For warranty evaluation:
1) Call us at (562) 349-0562 or email to firstname.lastname@example.org to get an RA (Returns Authorization) number.
2) This number should be clearly written and displayed on the outside of the package you are shipping back to us. If sending regular mail we recommend insuring the package.
MCD Returns (warranty)
2340 E. Artesia Blvd.
Long Beach, CA 90805
All shipping to Warranty must be pre-paid and insured. MCD does cover return shipping charges. MCD cannot be liable for lost in-bound packages. California State law requires that products accepted for repair be clean. Charges will be assessed if cleaning is necessary or product may be returned to you if it cannot be adequately cleaned.
This warranty is available in the United States and Canada only.